Terms and Conditions

• ALLERGIES

  All cakes and treats are made in a home studio which means we do not cater for any allergies or special dietary requirements. Our cakes and treats are made in a kitchen that stores NUTS, EGGS, GLUTEN, DAIRY, SOYA and all other allergens. Some of our sprinkles also contain fish gelatine. Although ingredients such as nuts can be removed from cakes I cannot guarantee there are no traces of nuts in any of my baked goods. If you are purchasing a product from us to gift to someone it is your responsibility to check allergy information before placing your order. 

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• COLLECTION TIMES

  Collection is from SE11 4TF - the full collection address will be provided the week your order is due to be collected. Collection times are non negotiable. If you do not collect within 15 minutes of your collection time your order may be cancelled with no refund or you will have to collect on the next available time slot.  If a date or time is not available on the calendar this means that  the date / time is not available 

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• REFUNDS & CANCELATIONS

  All payments are NON-REFUNDABLE.

  If for any reason you need to cancel your order, you are able to carry your deposit or payment to a new date within 3 months of your original booking subject to availability. If for any reason I need to cancel the booking for situations out of my control for example, ill health, fire, power cut etc I will refund the full amount back to you 

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• BESPOKE CELEBRATION CAKES

  All bespoke celebration cake enquiries must go through the enquiry form on the website.

  All orders placed through the SHOP COLLECTION section come as advertised and cannot be made bespoke with additional decorations as sometimes there may be other costs that need to be added on.

  Once you have filled out the bespoke enquiry form I will then be in touch within 72 hours to discuss the cake design with you

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• STORING YOUR CAKE

  All celebration cakes must be stored in the fridge. Once cut, wrap in cling film and keep it in the fridge and consume within 3-4 days. 

  Remove your cake from the fridge 30 minutes before cutting

  Treatboxes, Cupcakes, Sheet cakes, Biscuits, Bento cakes should all be kept in the box they come in at room temperature (unless stated otherwise)

  Cakesicles should be kept in the box they come in and stored in the fridge

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• TRAVELLING WITH YOUR CAKES

  Before you collect your order, cake care information will be sent advising you on how to travel and store your order.

  When collecting your cakes make sure you hold all boxes from the bottom of the box and not at the sides.

  On the way to collect your cake i would advise you put your air con on so that your car is very cool. All orders should be placed in the passenger footwell or in the boot DO NOT place any orders on seats or laps. 

  Once you leave with your order I cannot be held responsible for any damages caused.